Cancellation
and Refund Policy
Effective Date: 24/09/2024
At Paym Wallet, we strive to provide seamless and hassle-free recharge and bill payment services. However, we understand that certain circumstances may arise where cancellations or refunds are necessary. This policy outlines our approach to handling cancellations and refunds for transactions made through Paym Wallet.
1.Cancellation Policy
1.1 Recharge and Bill Payment Transactions
Once a recharge or bill payment has been successfully initiated and processed, it cannot be canceled. Users are advised to double-check all details (such as mobile numbers, DTH IDs, bill payment amounts, etc.) before completing a transaction. We are not responsible for any incorrect information entered by the user.
1.2 Service Delays or Failures
In cases where a recharge or bill payment fails due to technical issues, system errors, or service provider delays, Paym Wallet will automatically attempt to resolve the issue or reverse the transaction, where applicable.
2. Refund Policy
2.1 Failed Transactions
If a transaction fails after your account has been debited (e.g., due to service provider issues or technical failures), Paym Wallet will refund the full amount to your Paym Wallet balance or original payment method. This process may take [7 working days] depending on the payment method and bank processing times.
2.2
Duplicate Transactions
In case of accidental duplicate recharges or bill payments made for the same service or account, users can request a refund for the duplicate transaction. You must submit a refund request to our customer support within [7 days] of the transaction.
2.3
Refund Processing Time
Refunds, once approved, will typically be processed within [7 working days]. For payments made via credit/debit cards or net banking, the time required for the refund to reflect in your account may depend on your bank's policies.
2.4
Non-Refundable Transactions
Certain transactions are non-refundable under the following circumstances:
3.
How to Request a Refund
If you are eligible for a refund,you can request it by following these steps:
and, if approved, process the refund within the stipulated time frame.
and Refund Policy
Effective Date: 24/09/2024
At Paym Wallet, we strive to provide seamless and hassle-free recharge and bill payment services. However, we understand that certain circumstances may arise where cancellations or refunds are necessary. This policy outlines our approach to handling cancellations and refunds for transactions made through Paym Wallet.
1.Cancellation Policy
1.1 Recharge and Bill Payment Transactions
Once a recharge or bill payment has been successfully initiated and processed, it cannot be canceled. Users are advised to double-check all details (such as mobile numbers, DTH IDs, bill payment amounts, etc.) before completing a transaction. We are not responsible for any incorrect information entered by the user.
1.2 Service Delays or Failures
In cases where a recharge or bill payment fails due to technical issues, system errors, or service provider delays, Paym Wallet will automatically attempt to resolve the issue or reverse the transaction, where applicable.
2. Refund Policy
2.1 Failed Transactions
If a transaction fails after your account has been debited (e.g., due to service provider issues or technical failures), Paym Wallet will refund the full amount to your Paym Wallet balance or original payment method. This process may take [7 working days] depending on the payment method and bank processing times.
2.2
Duplicate Transactions
In case of accidental duplicate recharges or bill payments made for the same service or account, users can request a refund for the duplicate transaction. You must submit a refund request to our customer support within [7 days] of the transaction.
2.3
Refund Processing Time
Refunds, once approved, will typically be processed within [7 working days]. For payments made via credit/debit cards or net banking, the time required for the refund to reflect in your account may depend on your bank's policies.
2.4
Non-Refundable Transactions
Certain transactions are non-refundable under the following circumstances:
- Successful recharges or bill payments where the correct details were provided.
- Services already availed and used.
- Transactions beyond [7 days] from the date of payment.
3.
How to Request a Refund
If you are eligible for a refund,you can request it by following these steps:
- Contact our customer support at paymwallet4@gmail.com or 9002808444.
- Provide the transaction details, including the date,time, and transaction ID.
- State the reason for your refund request.
and, if approved, process the refund within the stipulated time frame.